Offices Management Managing professionals such as lawyers, advisers, etc..
Help Desk Management
Function:
Our Help Desk product module provisions for helpdesk management, such turnkey solutions for tracking problems complaints within your organization within your corporate office facility locations efficiently and with complete transparency.
Enhance organizational efficiency, increase customer and internal satisfaction, resolve problems quickly and effectively, and obtain ongoing month over month ROI within a month through improved Help Desk management.
Key Features:
Streamline internal support services offering
Request can be raised by individual/Help-desk team
Auto-task allocation/delegation within the vendor team
Track vendor committed SLAs and response times to escalate
Direct Mail Statistics of Pending, Closed Tasks
Categorization of Complaints based on Service type, Department
Enhance employee satisfaction levels and save their time
