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We focus on 3 key online customer interactions: the basic digital needs, user experience and trust. We pinpoint critical issues and improvements, presenting them backclear compelling actionable insights. This helps you understand & improve your digital platforms to increase revenue conversion & user happiness.
RapidSpike uniquely uses ALL facets of Digital Experience Monitoring including Uptime, Performance & Security features to create an insightful picture of the customer's digital journey, whereby RapidSpike acts a customer but provides the detail of a technical expert. If the customer were to write a board report on what needs to be done, RapidSpike does this.
RapidSpike is able to detect Magecart type attacks in under 5 minutes (12 day average) to help reduce the time of exposure to data breaches which often last for weeks. This is a truly unique market offering. For instance, using the RapidSpike platform, the recent British Airways Magecart attack that lasted for 15 days would have been detected in under 5 minutes. This means the 380,000 customers (or 2800 plane loads) affected would have been less 100 customers (or less than a plane load).
Our platform is built in the cloud using advanced technology design principles that make it more efficient than our competitors enabling us to lower the cost of data collection to ensure it is within reach of even the smallest website owner but robust enough to handle enterprise clients.
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