Online CRM

Online Software for the administration n of a company, to support the Management Managing relationships with customers, the Sale and Marketing.

Yonyx Author Guided Interactive (AGI) Self Service

Function:
Create decision tree driven interactive guides for troubleshooting, how-tos and other forms of knowledge for customer self service
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Your customer support consists of largely repetitive issues - but you can't get your customers to use self service? You have published knowledge base articles, FAQs, pdf documents - but the usage by customers is very low!

Yonyx helps overcome the two main problems of traditional self service:

  1. It is hard for your customers to find the right articles.
  2. Its harder still to go through them while skipping over sections not relevant to them.

Yonyx enables you to create guided interactive self service in the form of multimedia flowcharts, that customers can traverse one step at a time along a decision tree structure. Issues not resolved can be escalateda trouble ticket in your Helpdesk. In addition to giving you deep insights through traversal analytics this cloud based self service helps cut incoming calls by 20% to 40% while improving the quality of service delivered 24x7 from your website.

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